Author of "Air Canada's Chatbot Promised a Bereavement Discount That Didn't Exist"
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Maria Yagoda as author
A British Columbia tribunal ruled that Air Canada is legally liable for false information provided by its chatbot, establishing that companies cannot evade responsibility for AI-generated content by claiming the chatbot is a separate entity.
“Author of "Air Canada's Chatbot Promised a Bereavement Discount That Didn't Exist"”