← Back to PeopleLRResearcherLindsey R RaymondResearcher at NBERCo-authored study on generative AI's impact on customer support agent productivity.1Mentions1Articles1OutletsCompanies CoveredNBER1ArticlesMost recent firstMentioned InReferenced in coverageGenerative AI at WorkNBERpositiveJun 29, 2026“Co-authored study on generative AI's impact on customer support agent productivity.”