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Keith Kirkpatrick
Researcher

Keith Kirkpatrick

VP, Research at The Futurum Group

LinkedIn@Keith_Kirkpat

Analyst who examines how technology solutions are bringing multi-step employee service workflows to life.

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OpenAI has started letting some customers pay only when the AI works
The Next WebcautiousSep 1, 2026

“Found that 43% of buyers prefer consumption-based models and noted outcome-based pricing is becoming a market standard.”