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JP
Executive

Jason Perez

Senior Director of TechForce at Salesforce

Led the development and iteration of the TechForce Agent, improving customer satisfaction from 76% to 90% over 18 months.

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Salesforce described how easy agent creation led to 'agent sprawl' internally
salesforce.comcautiousJul 24, 2026

“Led the development and iteration of the TechForce Agent, improving customer satisfaction from 76% to 90% over 18 months.”